Privacy Policy

Compresently LLC dba Bayside Bytes (“We,” “Us,” or “Our”) takes your privacy seriously. Please read this privacy policy carefully as it contains important information on our information practices, meaning if, how, and why we collect, use, disclose, sell, share, store, and retain your personal information.

1. Privacy Notice

This privacy notice was published on May 10, 2024 and last updated on May 10, 2024. We may change this privacy notice from time to time; when we do, we will inform you via our website and/or other means of contact such as email.

2. Personal Information We Collect About You

We may collect and use the following personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”):

• First name, last name, middle name, preferred name, or other name(s);
• Residential, postal, mailing, service or other physical address(es);
• Name(s) of other individuals residing in or present in your household;
• Email address(es) associated with the individuals referenced above;
• Phone number(s) associated with the individuals referenced above;
• Internet Service Provider address(es);
• Signature(s) associated with the individuals referenced above; and
• Other Personal Information or data associated with or necessary to provide the services or access the equipment or accounts relating to the services.

3. How Your Personal Information is Collected

We collect Personal Information from the following categories of sources:

• You, directly in person, by telephone, text, or email and/or via our website;
• Third party with your consent;
• Advertising networks;
• Internet service providers;
• Data analytics providers;
• Operating systems and platforms;
• Social networks;
• Data brokers;
• Publicly accessible sources;
• Cookies on our website;
• Our IT and security systems, including automated monitoring of our website(s) and other technical systems, such as our computer networks and connections, access control systems, communications systems, email, instant messaging systems and other relevant systems.

4. How and Why We Use Your Personal Information

We only use your Personal Information if we have a proper reason for doing so, for example:

• To comply with our legal and regulatory obligations;
• For the performance of our contract with you or to take steps at your request before entering into a contract;
• For our legitimate interests or those of a third party, or;
• Where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. Below is what we use your Personal Information for and our reasons for doing so:

• To provide services to you – for the performance of our contract with you or to take steps at your request before entering into a contract;
• To prevent and detect fraud against you – for our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you;
• Gathering and providing information required by or relating to audits, inquiries, or investigations by regulatory bodies – to comply with our legal and regulatory obligations;
• Ensuring business policies are adhered to – for our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the services to you;
• Operational reasons, such as improving efficiency, training, and quality control – for our legitimate interests or those of a third party, i.e., to be as efficient as we can in delivering the services to you;
• Ensuring the confidentiality of commercially sensitive information – for our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information;
• Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, product range, or other efficiency measures – for our legitimate interests or those of a third party, i.e., to be as efficient as we can in delivering the services to you;
• Preventing unauthorized access and modifications to systems – for our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for us and for you;
• Updating and enhancing customer records – for the performance of our contract with you or to take steps at your request before entering into a contract;
• Ensuring safe working practices, staff administration, and assessments – to comply with our legal and regulatory obligations;
• Marketing our services and those of selected third parties to various audiences as specified – for our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers;
• External audits and quality checks – to maintain our accreditations so we can demonstrate we operate at the highest standards;

5. Who We Share Your Personal Information With

We routinely share Personal Information with:

• Our affiliates, including companies within the Compresently LLC group;
• Service providers we use to help deliver our services to you, such as payment service providers, cloud service providers, communications providers, data analytics providers, fraud prevention services, document management providers, electronic signature providers, and delivery companies;
• Other third parties we use to help us run our business, such as marketing and advertising partners, customer relationship managers, user testing platforms, process automation services, or website hosts;
• Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers;

We do not own, operate, or control any such third party websites, products, or services, and accordingly we have no control over the privacy practices, security measures, data collection, use, or disclosure policies of such third parties.

We may also need to share some Personal Information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Typically, we will anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

6. How Long Your Personal Information Will Be Kept

We will keep your Personal Information while we are providing services to you. Thereafter, we will keep your Personal Information for as long as is necessary:

• To respond to any questions, complaints or claims made by you or on your behalf;
• In accordance with our data retention policy;
• To show that we treated you fairly;
• To keep records required by law.

7. Personal Information We Sold or Shared

We do not sell or share your Personal Information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale or sharing.

8. Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent Personal Information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your Personal Information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

9. How to Contact Us

If you have any questions about this Privacy Policy or the information we hold about you, please contact us at privacy@baysidebytes.com.